Contact and DPO

Use Billie support for payment status questions, onboarding follow-up, support handoffs, and public route issues.

Support contact placeholder: support@kenac.co.zw. Include your Billie reference, phone or email, and a short description of the issue.

The DPO handles privacy questions, rights requests, data-protection complaints, and privacy incident escalation for Billie public onboarding surfaces.

DPO contact placeholder: dpo@kenac.co.zw. Do not send passwords, full card numbers, PINs, or unnecessary identity documents by email.

Merchant applicants should use the public registration route first, then contact support with the merchant legal name, registration number, and Billie application reference if follow-up is needed.

For KYB, settlement, payout, API-key, webhook, pricing, or review questions, Billie will route the case to the correct operations owner after identity and authority checks.

Complaints should start with Billie support or the DPO for privacy matters. KENAC Zimbabwe will acknowledge the case, assign an owner, preserve relevant evidence, and provide the next response route.

If a privacy complaint remains unresolved, the placeholder external route is the POTRAZ Data Protection Authority complaint process, subject to final legal confirmation.

Questions about live payment rails, settlement sponsorship, payment limits, refunds, reversals, or regulated payment obligations will be reviewed against the confirmed partner-bank and RBZ operating model.

Placeholder disclosure: Billie does not publish an RBZ licence number on this page. Compliance must confirm final partner-bank and regulator wording before production launch.